Economics and Business
ISSN 2775-9237 (Online)
Published: 02 December 2019
Factor Variation on Job Satisfaction of Banking Employees: A Comparative Study on Public and Private Banks
K.W.S.N. Kumari, G.J.M.S.R. Jayasinghe, J.K.H. Sampath
Uva Wellassa University, Sri Lanka
Download Full-Text Pdf
Keywords: Empowerment, Job Satisfaction, Odds Ratio, Ordinal Logistic Regression
In the competitive banking industry, the success of the organization totally depends on the workforce. The level of job satisfaction of the employee implies the image of the organization and it leads to the accomplishment of the goals of the organization and may vary with the banking sector; public versus private. The main purpose of this study is to compare the job satisfaction level of bankers and analyze significant influencing factors on job satisfaction in accordance with the sector. The data were collected through a questionnaire, from 150 employees in Badulla district, Sri Lanka. The chi-squared test and ordinal logistic regression model was used to identify the significant determinants. According to the regression analysis, there were positive significant effects from empowerment, job security, recognition and appreciation, relationship with the staff and work-life balance on public bank employee’s job satisfaction. The most significant causative factor was the empowerment of employee and when there was an advance in empowerment; a person is 4.116 times more likely to be satisfied. However, in the private sector other than the work-life balance, all other significant causes were varied. The ability to utilize skills, the possibility of growth, salary, work-life balance and working environment were positively affected on job satisfaction. In the private sector, dominant significant impact factor was work-life balance and employee was 6.619 times more likely to be in satisfying level when there is an increase in the work-life balance. It implies that the impact factors on job satisfaction in the banking industry vary with the sector.
- Abeywardana, N.L.E., and Wickramasinghe, C.N., 2008. Validity of Herzberg's Two-factor theory of motivation for the financial executive-level employees in Sri Lanka, Proceedings of the Annual Research Symposium 2008, Faculty of Graduate Studies, University of Kelaniya, pp 188. Retrieved from:
- Ali, A., Khan, I. H., Akram, & M., Akram, A.S. (2018). Level of Job Satisfaction among Employees of Banking Industries at Lahore. European online journal of natural and social sciences, 7(3). Retrieved from .
- Anuja, A., & Arulrajah, A. A. (2013). Team Working Practices and Team Orientation of Employee: A Comparative Study between the State and Private Banks in Sri Lanka. Sri Lankan Journal of Human Resource Management, 49-61.
- Hoshi, S. (2014). Employee Satisfaction of Commercial Banks: The Case of North Cyprus (Master’s Thesis, Eastern Mediterranean University, North Cyprus). Retrieved from .
- Jahufer, A., & Ahamed, M. I. R. (2014). Analyzing the Extrinsic Job Satisfaction of Government and Private Bank Employees in Ampara Region, Sri Lanka, 3rd Annual Research Conference-2014, Faculty of Management and Commerce, South Eastern University of Sri Lanka, (pp. 39-50).
- Khan, N. A., & Parveen, S. (2014). A comparative study of job satisfaction of employees in public and private sector banks in India with reference to u.p. state. Sci.imt (Lahore), 26(2), 813-820.
- Sinha D, 1958. "Job satisfaction in the office and manual workers". Indian Journal of Social Work, 19, 39-46.
- Sinha, D., & Shukla, S. K. (2013) “Study of Job Satisfaction of the Employees of Private Sector Banks” International Journal of Education and Psychological Research (IJEPR) 2(2),33-40.
- Sri Lanka - Banking Systems. (2019, July 22). In Export.gov. Retrieved September 25, 2019, from .
- Sumitha, C., & Padmaja, R. (2017). A Study on job satisfaction of bank employees (with special reference to Indian bank- Vellore city). International Journal of research – Granthaalayah, 5(7), 2394-3629, DOI: 10.5281/zenodo.840184
- Tanjeen, E. (2013). A study on factors affecting the job satisfaction of Telecommunication industries in Bangladesh. IOSR Journal of Business and Management, 80-86.
- Weerasinghe, I. M. S., Senawirathna, C. J., Dedunu, H. H. (2017). Factors Affecting to Job Satisfaction of Banking Employees in Sri Lanka Special Reference Public and Private Banks in Anuradhapura District. Business and Management Horizons, 5, 62.