Journal of Economics and Business
ISSN 2615-3726 (Online)
ISSN 2621-5667 (Print)
Published: 26 June 2020
Impact of Knowledge Management on Organizational Performance: A Case of U.S. Retail Firms
Naome A. Etori, David A. Alilah
College of Menominee Nation (USA), Masinde Muliro University of Science and Technology (Kenya)
Download Full-Text Pdf
Keywords: Knowledge, Knowledge Management, Competitive Advantage, Organizational Performance, Tacit Knowledge, Explicit Knowledge
This paper investigates the influence of knowledge management on organizational performance in the case of U.S. retail firms. The paper is based on secondary data analysis, which was collected through a critical review of the literature. The analysis has shown that knowledge management has a significant impact on the performance of organizations in the case of U.S. retail firms. The study found that, when the management of a firm gives importance to the effective management of knowledge, it ultimately helps to improve the performance of that firm. Knowledge management in an effective way is considered important for ensuring long-term prosperity. Knowledge has become the most effective factor for various knowledge-based embedded elements. This is also referred to as exposed tacit due to mobile employees, and therefore its dissemination and development are considered to be significant in order to achieve sustainable competitiveness.
Al-Sa’di, A.F., Abdallah, A.B. and Dahiyat, S.E., 2017. The mediating role of product and process innovations on the relationship between knowledge management and operational performance in manufacturing companies in Jordan. Business Process Management Journal.
Alaarj, S., Mohamed, Z.A. and Bustamam, U.S., 2017. The Effect of Knowledge Management Capabilities on Performance of Companies: A Study of Service Sector. Int. J. Econ. Res, 14, pp.457-470.
Batista, F.F., Massaro, M., Dal Mas, F. and Garlatti, A., 2017. The relationship between knowledge management and innovation in large companies: A structured literature review. In 18th European Conference on Knowledge Management (ECKM 2017). Academic Conferences and Publishing Ltd.
Cupial, M., Szelag-Sikora, A., Sikora, J., Rorat, J. and Niemiec, M., 2017. The use of IT tools for knowledge management in companies (No. 20/2017).
Cabrilo, S. and Leung, R., 2019. Do Leaders Really Matter in Knowledge Management Practices? Case of Serbian Companies. International Journal of Knowledge Management (IJKM), 15(4), pp.94-113.
Ceptureanu, E.G., Ceptureanu, S.I., Popescu, D.I. and Vlad, L.B., 2017. Two stage analysis of successful change implementation of knowledge management strategies in energy companies from Romania. Energies, 10(12), p.1965.
Desai, A. and Rai, S., 2016. Knowledge management for downstream supply chain management of Indian public sector oil companies. Procedia Computer Science, 79(1), pp.1021-1028.
Dalmarco, G., Maehler, A.E., Trevisan, M. and Schiavini, J.M., 2017. The use of knowledge management practices by Brazilian startup companies. RAI Revista de Administração e Inovação, 14(3), pp.226-234.
Dingsøyr, T., 2019. Knowledge management in medium-sized software consulting companies: An investigation of intranet-based knowledge management tools for knowledge cartography and knowledge repositories for learning software organisations. arXiv preprint arXiv:1903.11854.
Elfar, A., Elsaid, A.M. and Elsaid, E., 2017. How knowledge management implementation affects the performance of Egyptian construction companies. Journal of Applied Business Research (JABR), 33(3), pp.409-438.
Ferraris, A., Santoro, G. and Bresciani, S., 2017. Open innovation in multinational companies' subsidiaries: the role of internal and external knowledge. European Journal of International Management, 11(4), pp.452-468.
Gutiérrez, J.S., Barraza, J.A.V. and Guevara, G.E.O., 2016. Knowledge management in small companies in Tepic, México. Mercados y Negocios (2594-0163 en línea; 1665-7039 en impreso), (15), pp.63-76.
Khosravi, A. and Nilashi, M., 2018. Toward software quality enhancement by Customer Knowledge Management in software companies. Telematics and Informatics, 35(1), pp.18-37.
Kane, G.C., 2017. The evolutionary implications of social media for organizational knowledge management. Information and organization, 27(1), pp.37-46.
LUI, T.T.S., Zhicheng, L.I. and Chu, S.K., 2019. Achieving Business Performance Via Implementation of Knowledge Management: A Comparative Study of MAKE and non-MAKE Companies. International Journal of Knowledge Management (IJKM), 15(4), pp.1-15.
Lopes, C.M., Scavarda, A., Hofmeister, L.F., Thomé, A.M.T. and Vaccaro, G.L.R., 2017. An analysis of the interplay between organizational sustainability, knowledge management, and open innovation. Journal of Cleaner Production, 142, pp.476-488.
Liebowitz, J., 2019. Building organizational intelligence: A knowledge management primer. CRC press.
Nowacki, R. and Bachnik, K., 2016. Innovations within knowledge management. Journal of Business Research, 69(5), pp.1577-1581.
North, K. and Kumta, G., 2018. Knowledge management: Value creation through organizational learning. Springer.
O'Connor, R.V. and Basri, S., 2018. Understanding the Role of Knowledge Management in Software Development: A Case Study in Very Small Companies. In Computer Systems and Software Engineering: Concepts, Methodologies, Tools, and Applications (pp. 485-500). IGI Global.
Obeidat, B.Y., Tarhini, A., Masa'deh, R.E. and Aqqad, N.O., 2017. The impact of intellectual capital on innovation via the mediating role of knowledge management: a structural equation modelling approach. International Journal of Knowledge Management Studies, 8(3-4), pp.273-298.
Santoro, G., Vrontis, D., Thrassou, A. and Dezi, L., 2018. The Internet of Things: Building a knowledge management system for open innovation and knowledge management capacity. Technological Forecasting and Social Change, 136, pp.347-354.
Shpakova, A., Dörfler, V. and MacBryde, J., 2018, June. The role of technology support in knowledge management evolution in innovative companies. In EURAM 2018: 18th Annual Conference of the European Academy of Management (pp. 1-33).
Sumbal, M.S., Tsui, E. and See-to, E.W., 2017. Interrelationship between big data and knowledge management: an exploratory study in the oil and gas sector. Journal of Knowledge Management.
Santucci, M., Welsh, S.V., De Arteche, M.R. and Lerner, A., 2018. Measurement of knowledge management and innovation for banks, hotels and health companies in Argentina and Colombia.
Shpakova, A., Dörfler, V. and MacBryde, J., 2017, June. The organic roadmap of knowledge management in innovative companies. In EURAM 2017: 17th Annual Conference of the European Academy of Management.
Velasquez, R.M.A. and Lara, J.V.M., 2017, August. Implementation of knowledge management in energy companies. In 2017 IEEE XXIV International Conference on Electronics, Electrical Engineering and Computing (INTERCON) (pp. 1-4). IEEE.