Economics and Business
ISSN 2775-9237 (Online)
Published: 06 August 2021
Study on the Usability of Online Test Websites
Yen Tzu Chen, Che Hung Liu, Ho Ming Chen
National University of Tainan (Taiwan)
Download Full-Text Pdf
Keywords: Online Test Website, Usability, Digital Learning
Online test websites can provide a more convenient and efficient dynamic learning approach and personalized learning services, which is one of the important approaches to digital learning. However, the usability of online test websites affects users’ learning efficacy. This study explored the impact of the usability of online test websites on users, and the results can help website operators seeking to improve the websites’ usability. Based on the relevant literature, this study synthesized three major metrics of the usability of online test websites and summarized typical work priorities of such websites to design usability test items. The study considered one online test website: A Remedial Education Institution for Learners to Take Civil Service Examination. The results show that, with respect to usability, the website still has quite a few deficiencies that affect users’ effectiveness and efficiency when using the website and cause users to be less satisfied with the website. Based on these results, this study offered four specific recommendations for improving effectiveness, efficiency, and satisfaction in terms of the usability of the online test website: enhancing interaction and instructions, following the inertia of interface use, simplifying information organization, and diversifying information content.
Chen, S. F. (2007). Retrospect and prospect of research on computerized degree test in Taiwan. Journal of Educational Research and Development, 3(4), 217–248.
Erikson, T. D., & Simon, H. A. (1985). Protocol analysis: Verbal reports as data. Cambridge, MA: MIT Press.
Finstad, K. (2006). The system usability scale and non-native English speakers. Journal of Usability Studies, 1, 185–188.
Gould, J. D., & Lewis, C. (1985). Designing for usability: key principles and what designers think. Communications of the ACM, 28, 300–311.
ISO 9241-11. (1998). Ergonomic requirements for office work with visual display terminals (VDTs)—Part 11: Guidance on usability. Retrieved from https://www.iso.org/obp/ui/#iso:std:iso:9241:-11:ed-1:v1:en
Jan, P. T., Lu, H. P., & Chou, T. C. (2012). The adoption of e-learning: An institutional theory perspective. Turkish Online Journal of Educational Technology, 11(3), 326–343.
Lee, S. F., Li, C. P., & Kuo, M. C. (2014). Exploring the effect of the online testing system as an assistance tool on the learning results of college majors in nursing. Journal of National Kaohsiung Marine University, 28, 199–213.
Li, T. L. (2001). Evaluation strategies for distance education. Living Technology Education, 34(8), 30–37.
Liao, S., Pan, Y. C., & Tsai, Y. C. (2013). The web-based assessment applied to development of professional competences on producing full-text ebooks. Research of Educational Communications and Technology, 103, 61–76.
Ma, C. C. (2016). A study on the learning attitude and the effectiveness of e-learning—An example of “www.kut.com.tw”(Unpublished master’s thesis). I-Shou University, kaoshiung, Taiwan.
Nielsen, J. (1993). Usability engineering. San Francisco, CA: Morgan Kaufmann Publishers Inc.
Nielsen, J. (2000). Why you only need to test with five users. Retrieved from http://www.nngroup.com/articles/why-you-only-need-to-test-with-5-users/
Nielsen, J. (2012). Thinking aloud: The #1 usability tool. Retrieved from http://www.nngroup.com/articles/thinking-aloud-the-1-usability-tool/
Pant, A. (2015). Usability evaluation of an academic library website: Experience with the Central Science Library, University of Delhi. Electronic Library, 33(5), 896–915.
Preece, J. (1998). A guide to usability human factors in computing. New York, NY: Wiley Computer Publishing.
Rubin, J.& Chisnell, D. (2008). Handbook of usability testing: How to plan, design, and conduct effective tests. Indianapolis, IN: John Wiley & Sons.
Sauro, J. (2013). 10 things to know about the system usability scale (SUS).Retrieved from https://measuringu.com/10-things-sus/