Journal of Economics and Business

ISSN 2615-3726 (Online)

ISSN 2621-5667 (Print)

Published: 23 September 2019

The Factors Affect Job Satisfaction of Workers at Vietnam State Bank

Hoang Thanh Tung, Nguyen Thi Van Anh, Nguyen Thi Thuy Linh, Le Thi Bich Hoi

University of Labour and Social Affairs, Vietnam

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Pages: 964-974

Keywords: Employee Satisfaction, Factor Analysis, Job Satisfaction, Vietnam State Bank, Human Resources Management


This research aims to identify and evaluate factors affecting the job satisfaction of officers who are working at the Vietnam State Bank. This is the agency performing the state management of monetary, banking and foreign exchange operations; issuing money, banking of credit institutions, and providing monetary services to the Vietnam Government. With the survey and opinion analysis of 252 officers, the research results have shown 6 groups of factors affecting job satisfaction of employees including Nature of work; Working conditions; Evaluation of work performance; Wages and welfare; Training and promotion opportunities; Relationships at the workplace. Besides, some individual characteristics of workers also affect job satisfaction. The analysis and evaluation of factors affecting employee satisfaction contribute to the development and implementation of effective measures to improve job satisfaction of the officers, create labor motivation, and bring higher labor productivity.


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