Asian Institute of Research, Journal Publication, Journal Academics, Education Journal, Asian Institute
Asian Institute of Research, Journal Publication, Journal Academics, Education Journal, Asian Institute

Journal of Social and Political

Sciences

ISSN 2615-3718 (Online)

ISSN 2621-5675 (Print)

asia insitute of research, journal of social and political sciences, jsp, aior, journal publication, humanities journal, social journa
asia insitute of research, journal of social and political sciences, jsp, aior, journal publication, humanities journal, social journa
asia insitute of research, journal of social and political sciences, jsp, aior, journal publication, humanities journal, social journa
asia insitute of research, journal of social and political sciences, jsp, aior, journal publication, humanities journal, social journa
crossref
doi
open access

Published: 17 November 2021

Licensing Service Efficiency in Bandung City

Kurniadi, Syafei Ibrahim

Bina Nusantara University (Indonesia), Iskandar Muda University (Indonesia)

journal of social and political sciences
pdf download

Download Full-Text Pdf

doi

10.31014/aior.1991.04.04.319

Pages: 80-86

Keywords: Public Service, Licensing, Efficiency

Abstract

The public service system is determined by the standardization of public services regulated in laws and regulations. Therefore, a common perception is needed between the bureaucratic apparatus and the community in terms of service delivery, especially in the investment sector in order to improve the performance of investment services both at the central and regional levels. Licensing is an instrument of government policy to control negative externalities that may be caused by social and economic activities. Permits are also an instrument for efficient and fair allocation of public goods, preventing information asymmetry, and legal protection of ownership or operation of activities. As an instrument of control, licensing requires clear rationality and is stated in the form of government policy as a reference. Without rationality and a clear policy design, licensing will lose its meaning as an instrument for defending the interests of the community over individual actions. Problems in the field of licensing in the city of Bandung, namely licensing services in the city of Bandung which have been implemented since 2001 are still considered ineffective, so that the performance of licensing services is still low. To carry out business licensing properly, a comprehensive analysis is needed to simplify licensing (Abolish, Combine, Simplified, Decentralized).

References

  1. Berry, Leonard. L., A. Parasuraman., 1991, ‘Marketing Services: Competing Through Quality,’ 1th ed. New York: The Free Press

  2. Dwiyanto, Agus, 2002, ‘Governance Reform and Regional Autonomy,’ Center for Population and Policy Studies UGM.

  3. Gaspersz, Vincent, 2001. ‘ISO 9001: 2000 and Continual Quality Improvement’, PT. Gramedia Pustaka Utama, Jakarta.

  4. Leach, S., Stewart, J., Walsh, K. 1994. ‘The Changing Organization and Management of Local Government’; London; McMillan Press Ltd.

  5. Mohamad, Ismail, 2003, ‘Actualization of Excellent Service in the Capacity of Civil Servants as Servants of the State and Servants of the Community,’ Paper, presented in the Panel Discussion on Optimizing the Role of Civil Servants in the Implementation of Main Duties as Servants of the State and Servants of the Community, organized by the Central POLRI KORPRI Unit, on 23 October 2003, Jakarta.

  6. Moenir, 1992, ‘Public Service Management in Indonesia’, Bumi Aksara, Jakarta.

  7. Nasution, M. Nur, 2005, ‘Total Quality Management’, Ghalia Indonesia, Bogor.

  8. Osborne, D. & Gaebler, T. 1992, ‘Reinventing government: how the entrepreneurial spirit is transforming the public sector,’ Reading, Massachusetts: A William Patrick Book.

  9. Pamudji, S. 1994. Professional State Apparatus in Improving Public Services, Widyapraja, Jakarta.

  10. Parasuraman, A., Valarie A. Zeithmal, and Leonard L. Berry, 1985 ‘A Conceptual Model of Service Quality and its Implications for Future Research,’ Journal Marketing.

  11. UGM Center for Food and Nutrition Studies, 2006, ‘ISO 9000 Training Materials’, UGM Center for Food and Nutrition Studies: Yogyakarta

  12. Savas, ES, 1987, ‘Privatization – The Key to Better Government,’ Chatham House Publisher, Inc. Chatham New Jersey.

  13. Zeithaml, Valarie A. et al., 1990, ‘Delivering Quality Service Balancing Customer Perceptions and Expectations,’ The Free Press, New York.


Laws and regulations


PP Number 38 of 2007 concerning the Division of Government Affairs between the Government, Provincial Governments, and Regency/City Regional Governments.

Decree of the Minister of State for Administrative Reform, Number 81 of 1993, dated November 25, 1993, concerning Guidelines for the Management of Public Services.

Decree of the Minister for Empowerment of State Apparatus Number KEP/25/M.PAN/2/2004 concerning General Guidelines for Compiling the Community Satisfaction Index for the Service Unit of Government Agencies KepMENPAN No. 63/KEP/M.PAN/7/2003 concerning General Guidelines for the Implementation of Public Services.

KepMENPAN No. 118/KEP/M.PAN/5/2003 concerning General Guidelines for Handling Public Complaints.

KepMENPAN No. 25/KEP/M.PAN/2/2004 concerning General Guidelines for Compiling the Community Satisfaction Index for Service Units of Government Agencies.

KepMENPAN No. 26/KEP/M.PAN/2/2004 concerning Technical Guidelines for Transparency and Accountability in the Implementation of Public Services.

KepMENPAN No. 20 of 2006 concerning Guidelines for Preparation of Service Standards.

Minister of Home Affairs Regulation No. 6 of 2007 concerning Technical Guidelines for the Preparation and Determination of Minimum Service Standards (SPM).

Government Regulation No. 65 of 2005 concerning the Preparation and Implementation of Minimum Service Standards.

Law No. 32 of 2004 concerning Regional Government.