Journal of Social and Political
ISSN 2615-3718 (Online)
ISSN 2621-5675 (Print)
Published: 17 August 2020
The Effectiveness of Strategic Management and Leadership Style on Performance of Local Hotel Operators in Managing Hotel Unit Businesses in Ubud Bali, Indonesia
I Wayan Duartha, I Nyoman Darma Putra, Ngakan Ketut Acwin Dwijendra, I Ketut Antara
Udayana University, Indonesia
Download Full-Text Pdf
Keywords: Strategic Management, Leadership Style, Performance, Local Hotel Operator
The tourism development is headed toward sustainaible tourism which stands to local people, poverty alleviation, environment conservation and the increase of jobs opportunity. This concept is in line with the concept of fair economic growth which packed up in triple track strategy consists of pro-growth, pro-poor and pro-job to decrease the unemployment. The role of local human resource in managing accommodation in Bali can be seen in the top level as General Manager in star or non star hotel in Bali. The increase of local’s role in managing hotel or accommodation business is crucial in reducing economic leakage of the tourism sector. This study aims to find out the effectiveness of the strategic management and leadership style on performance of local hotel operator in managing hotel unit business in Ubud, Bali Indonesia. This was a qualitative research. This approach was applied to gain a more depth data through indepth interview, library research, and observation. The data was presented in the form of performance table which describe the leadership effectivity and strategy. The results showed that strategic management and leadership style were very effective on performance of local hotel operator in managing hotel unit businesses by local in ubud Bali
Antara, I Ketut, Antara, Made, Sunarta, I Nyoman, Suryawardani, I Gusti Ayu Oka, and Dwijendra, Ngakan Ketut Acwin. 2020, Perception of Cruise Ship Tourists for Service in the Benoa Port, Bali Indonesia. In: Journal of Social and Political Sciences, Vol.3, No.1, 181-185.
Banabakova, Vanya & Georgiev, Marin. 2018. The Role Of The Balanced Scorecard As A Tool Of Strategic Management And Control. Ijasos- International E-Journal Of Advances In Social Sciences, Vol. Iv, Issue 10, April 2018, P. 84-99.
Clark, Donald. 2001. Leadership. Downloaded on May 15, 2019, at http://www.nwlink.com/~donclark/documents/leadershipshareware.html
Collier International. 2017. Collier Quarterly Q2 2017 Bali Hotel.
Darma Putra. 2015. Pariwisata Berbasis Masyarakat Model Bali (Bali Model Community Based Tourism. Denpaar: Buku Arti and Post Graduate Study of Tourism Udayana University.
DDI World. 2016. Measuring Leadership Development. download on 22 December 2016 from DDI in www.ddiworld.com/imexl. Download on 23 Mei 2018. Darihttps://catalyst.nejm.org/importance-leadership-skills-organizational-success
Ernawati, NM et al .2018. Impacts of Tourism in Ubud Bali Indonesia: A Community-Based Tourism Perspective. J. Phys.: Conf. Ser. 953 012078.
Evans, Nigel; Campbell, David; dan Stonehouse, George. 2003. Strategic Management for Travel and Tourism. London: Butterworth Heinemann.
Hawkins, Mike. 2012. Leadership Effectiveness Assessment. Downloaded on 22 Desember 2016 from Alpine Link Corporation, www.alpinelink.com.
Horwath HTL. 2019. Market Report of Bali Hotels & Branded Residences. Downloaded on 2 December 2019 at https://www.c9hotelworks.com/wp-content/uploads/2020/02/bali-hotel-market-review-2019.pdf.
Hurduzeu, Raluca-Elena. 2015. The Impact of Leadership on Organizational Performance, Sea - Practical Application Of Science, Fundația Română Pentru Inteligența Afacerii, Editorial Department, Issue 7, Pages 289-294.
Igbaekemen Go, Odivwri Je. 2015. Impact Of Leadership Style On Organization Performance: A Critical Literature Review. Arabian J Bus Manag Review 5:142.P.1-7.
ISO. 2015. International Standard: Quality Management System-Requirements. www.iso.org: Switzerland.
Johnson, Lauren Keller. 2005. A Balanced Scorecard Hall Of Fame Profile, Hilton Hotels Corporation. Balanced Scorecard Collaborative. A Palladium Company. Retrieved 21st June 2018. From www.sfo.harvard-businessonline.org.
Junga, Dong I; Chowb, Chee, & Wuc, Anne. 2003. The Role of Transformational Leadership in Enhancing Organizational Innovation: Hypotheses and Some Preliminary Findings. The Leadership Quarterly. Volume 14, Issues 4–5, August–October 2003, Pages 525-544
Kang, S. K., & Jin, S. (2015). What are the best practices to assess leadership effectiveness? Retrieved on 22ndDesember 2016 from Cornell University, ILR School site: http://digitalcommons.ilr.cornell.edu/student/72.
Kara, D. 2013. The Effect Of Leadership Style On Employee Well-Being In Hospitality. International Journal Of Hospitality Management. 34 (2013) 9– 18.
Kompas.com. 2013. Balik Modal Hotel Bujet 7 Tahun (Reverse Capital Budget Hotel 7 Years). Retrieved on 11th October 2018 from Website:https://properti.kompas.com
Kourdi, Jeremy. 2003. Business Strategy A Guide To Effective Decision-Making.
LeMay, Nancy. 2008. Leadership Can Be Learned, But How Is It Measured? Retrieved on 22nd December 2016 from USAID website: www.msh.org.
Madanchian, Mitra; Hussein, Norashikin; Noordin, Fauziah; & Taherdoost, Hamed. 2016. Effects Of Leadership On Organizational Performance. Economics And Education ISBN: 978-1-61804-369-6 (115-119).
Mbugi, Job Kuira. 2015. Examining the Balanced Scorecard Approach to Measuring Performance of Five Star Hotels in Nairobi, Kenya. Tesis.
Moleong, Lexy J. 2011. Metodelogi Penelitian Kualitatif. (Qualitative Research Methodology). Bandung: Rosda.
Moser, John. 2016. Things to Look for in a Hotel Management Company. Downloaded on May 12, 2019, at http://www.mbbmanagement.com/business-management/10-things-look-hotel-management-company/
Murphy, Peter E. And Murphy, Ann E. 2004. Strategic Management For Tourism Communities Bridging The Gaps. Channel View Publications Clevedon Buffalo: Toronto.
Nair, Mohan. 2004. Essentials of Balanced Scorecard. New Jersey Usa: John Wiley & Sons, Inc.
Odumeru, James A & Ifeanyi George Ogbonna. 2013. Transformational Vs. Transactional Leadership Theories: Evidence In Literature. International Review Of Management And Business Research Vol. 2 Issue.2 P.355-361.
Okumus, Fevzi; Altinay, Levent; and Chathoth, Prakash. 2010. Strategic Management for Hospitality and Tourism. Burlington USA: Elsevier.
Out-law.com. 2011. Hotel Management Agreements. Diunduh tanggal 12 Januari 2019 pada websitehttps://www.out-law.com/topics/property/hotels/hotel-management-agreements/
Pitanatri, PDS dan Pitana, IG. 2019. Challenging the Giants: Factors Contributing to Local Homestay Competitiveness in Ubud Bali. The Journal of Social Sciences Research, Academic Research Publishing Group, vol. 5(3), pages 796-802, 03-2019.
Pringle, Robert. 2004. A Short History of Bali Indonesia’s Hindu Realm. Australia: Allen & Unwin.
Rihal, Charanjit S. 2017. The Importance of Leadership to Organizational Success. Diunduh tanggal 14 Desember 2017. https://catalyst.nejm.org/importance-leadership-skills-organizational-success.
Ritson, Neil. 2011. Strategic Management. Retrieved on 23rd of May 2018. DariBookboon.Com.
Shankar, Nirupa. 2014. Top 5 Reasons Why Developers Build Hotels. Diunduh tanggal 12 Oktober 2018 pada website https://economictimes.indiatimes.com.
UNWTO & OAS. 2018. Tourism and the Sustainable Development Goals – Good Practices in the Americas. World Tourism Organization (UNWTO): Madrid Spain.
Wells, Denise Lindsey. 2018. Strategic Management for Senior Leaders: A Handbook for Implementation. Virginia: Total Quality Leadership Office.
Wijayati, Hasna. 2019. Konsep Pertumbuhan Ekonomi Berkeadilan di Indonesia (The Concept of Fair Economic Growth in Indonesia). Downloaded on 12 April 2019 at https://portal-ilmu.com/konsep-pertempuan-ekonomi-berkeadilan-di-indonesia.
Wright, Tom. 2018. The Complete Stratagic Planning Toolkit. Downloaded on January 12, 2019 on the website https://www.executestrategy.net