Evaluation of M-Paspor Application in Indonesia: M-Government Concept Perspective
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Asian Institute of Research, Journal Publication, Journal Academics, Education Journal, Asian Institute
Asian Institute of Research, Journal Publication, Journal Academics, Education Journal, Asian Institute

Journal of Social and Political

Sciences

ISSN 2615-3718 (Online)

ISSN 2621-5675 (Print)

asia insitute of research, journal of social and political sciences, jsp, aior, journal publication, humanities journal, social journa
asia insitute of research, journal of social and political sciences, jsp, aior, journal publication, humanities journal, social journa
asia insitute of research, journal of social and political sciences, jsp, aior, journal publication, humanities journal, social journa
asia insitute of research, journal of social and political sciences, jsp, aior, journal publication, humanities journal, social journa
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Published: 25 December 2023

Evaluation of M-Paspor Application in Indonesia: M-Government Concept Perspective

Intan Nurkumalawati, Nusyura Divana Salsha

Immigration Polytechnic, Indonesia

journal of social and political sciences
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doi

10.31014/aior.1991.06.04.459

Pages: 241-250

Keywords: M-Government, Mobile Government, M-Paspor

Abstract

The government utilizes technology to provide internet-based public services, making it easier for the community to access them. One such technology is M-Government, which offers smartphone applications. Immigration Offices in Indonesia have implemented M-Government with the APAPO application. However, there are still several obstacles in its implementation. Applicants experienced difficulties in obtaining a queue number due to the registration quota. Additionally, rescheduling is not possible for those who are unable to attend the office. The Immigration Office conducts biometric records and interviews. To address this issue, the Directorate General of Immigration has introduced a new innovation called Mobile Passport (M-Paspor). The purpose of this study is to evaluate the M-Paspor application based on the M-Government concepts. Qualitative methods were used, with data collected through interviews and observations. The study suggests that the M-Paspor application aligns with the M-Government concept, allowing the public to independently apply for a passport using their smartphone at any time and place. The aim of the M-Paspor application is to simplify the passport application process for the public.

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