Journal of Social and Political
Sciences
ISSN 2615-3718 (Online)
ISSN 2621-5675 (Print)
Published: 25 December 2023
Evaluation of M-Paspor Application in Indonesia: M-Government Concept Perspective
Intan Nurkumalawati, Nusyura Divana Salsha
Immigration Polytechnic, Indonesia
Download Full-Text Pdf
10.31014/aior.1991.06.04.459
Pages: 241-250
Keywords: M-Government, Mobile Government, M-Paspor
Abstract
The government utilizes technology to provide internet-based public services, making it easier for the community to access them. One such technology is M-Government, which offers smartphone applications. Immigration Offices in Indonesia have implemented M-Government with the APAPO application. However, there are still several obstacles in its implementation. Applicants experienced difficulties in obtaining a queue number due to the registration quota. Additionally, rescheduling is not possible for those who are unable to attend the office. The Immigration Office conducts biometric records and interviews. To address this issue, the Directorate General of Immigration has introduced a new innovation called Mobile Passport (M-Paspor). The purpose of this study is to evaluate the M-Paspor application based on the M-Government concepts. Qualitative methods were used, with data collected through interviews and observations. The study suggests that the M-Paspor application aligns with the M-Government concept, allowing the public to independently apply for a passport using their smartphone at any time and place. The aim of the M-Paspor application is to simplify the passport application process for the public.
References
Al-Hujran, O. (2012). Toward the Utilization of M-Government Services in Developing Countries: A Qualitative Investigation. International Journal of Business and Social Science, 3(5), 155-160. Retrieved from http://www.ijbssnet.com/journals/Vol_3_No_5_March_2012/17.pdf
Andhika, L. R. (2016). Mobile Government as Early Prevention on Performance Deviations of State Civil Apparatus Mobile Government as Early Prevention on Performance. Civil Service, 10(2), 29-42.
Bachri, B. S. (2010). Ensuring Data Validity Through Triangulation in Qualitative Research.
Carter, N. (2014). The Use of Triangulation in Qualitative Research. 41(5). Retrieved from https://www.proquest.com/docview/1559261620
Darmanita, Z., & Yusri, M. (2020). Operation of Narrative and Ethnographic Research; Definition, Principles, Procedures, Analysis, Interpretation and Reporting of findings. 1(1994).
Handayaningsih, S., & Nugroho, H. (2013). M-Government System Model (Case Study: Yogyakarta City Government). Ahmad Dahlan University Yogyakarta, Informatics Engineering Study Program, 7(2), 814-815.
Handrisal, H., Nazaki, N., & Hafiz, M. (2021). Electronic Government-Based Service Innovation Through the Online Passport Queue Registration Application (Apapo) at the Tanjungpinang Class I Immigration Office in 2019. KEMUDI: Journal of Government Science, 5(02), 179-198. https://doi.org/10.31629/kemudi.v5i02.3104
Hermawan, H. (2018). Qualitative Methods for Tourism Research. Journal of Communication, p. 20.
Implementation of Mobile Passport. (2022). Performance Report of the Directorate General of Immigration of the Ministry of Law and Human Rights of the Republic of Indonesia 2021.
Indrajit, R. E. (2016). Electronic government. Concepts and Strategies of Electronic Government, 86. https://doi.org/10.1007/BF03251472
Lusiani, C., & Nugroho, L. E. (2008). Evaluating the Effectiveness of Electronic Services in the Public Sector: Case Study of Mobile Government Services in Sleman Regency Government. 2008.
M-Paspor Implementation Procedure. (2022). Retrieved from https://kanimbatam.kemenkumham.go.id/page/tata-cara-penggunaan-m- passport
Nugroho, T. (2016). Analysis of E-government to Public Services in the Ministry of Law and Human Rights. Scientific Journal of Legal Policy, 10(3), 279-296.
Nurkumalawati, I., & Rofii, M. S. (2023). Public Review of M-Paspor Application in Indonesia: Mobile Government, Digital Resilience, Cyber Security. Proceedings of the Fifth Annual International Conference on Business and Public Administration (AICoBPA 2022). Atlantis Press. doi:10.2991/978-2-38476-090-9_32
Safitri, A. R. (2021). Immigration Introduces M-Paspor Application. Retrieved from https://www.imigrasi.go.id/en/2021/12/30/imigrasi-perkenalkan-aplikasi-m- passport/
Safitri, A. R. (2022). How to Use M-Paspor. (January 19). Retrieved from https://www.imigrasi.go.id/en/2022/01/19/cara-menggunakan-m-paspor-dari- beginning-to-end-easy-and-fast/
Samsara, L. (2013). Passport Service Innovation at the Immigration Office (Study on Improving the Quality of Travel Document Services of the Republic of Indonesia at the Surabaya Special Class I Immigration Office). Journal of Public Policy and Management, 1(1), 6-15. Retrieved from http://journal.unair.ac.id/download- fullpapers-Ladiatno Samsara.pdf
Sheng, H., & Trimi, S. (2008). M-government: Technologies, applications and challenges. Electronic Government, 5(1), 1-18. https://doi.org/10.1504/EG.2008.016124
Widodo, N. (2016). Development of e-Government in Local Government in order to Realize Smart City (Study in Malang City Local Government). Scientific Journal of Public Administration, 2(4), 227-235. https://doi.org/10.21776/ub.jiap.2016.002.04.15
Yusanto, Y. (2020). Variety of Qualitative Research Approaches. Journal of Scientific Communication (Jsc), 1(1), 1-13. https://doi.org/10.31506/jsc.v1i1.7764