Study on the Influence of Error Management Culture on Star Hotel Employee Turnover Intention – Taking Food and Beverage Department Employee for Example
top of page
Asian Institute of Research, Journal Publication, Journal Academics, Education Journal, Asian Institute
Asian Institute of Research, Journal Publication, Journal Academics, Education Journal, Asian Institute

Economics and Business

Quarterly Reviews

ISSN 2775-9237 (Online)

asian institute research, jeb, journal of economics and business, economics journal, accunting journal, business journal, managemet journal
asian institute research, jeb, journal of economics and business, economics journal, accunting journal, business journal, managemet journal
asian institute research, jeb, journal of economics and business, economics journal, accunting journal, business journal, managemet journal
asian institute research, jeb, journal of economics and business, economics journal, accunting journal, business journal, managemet journal
crossref
doi
open access

Published: 05 November 2018

Study on the Influence of Error Management Culture on Star Hotel Employee Turnover Intention – Taking Food and Beverage Department Employee for Example

Hengfa Zhang, Peng Li, Yiqing Lv

Shenzhen Tourism College of Jinan University, China

asian institute research, jeb, journal of economics and business, economics journal, accunting journal, business journal, management journal

Download Full-Text Pdf

doi

10.31014/aior.1992.01.04.42

Abstract

Taking error management theory as the entry point, the paper probes into the determinants of star hotel employee turnover intention through the study on the correlation among star hotel organization error management culture, employee job satisfaction and turnover intention. The mediating effects of employee job satisfaction on error management culture and turnover intention verify the influence of corporate management culture on employee job-hunting intention. The empirical results show that there exists a positive correlation between error management culture and employee job satisfaction. Employee job intention would reduce individual turnover intention, and job satisfaction exerts certain mediating effects in this process; positive error management culture as an important variable could effectively manage employee turnover intention. Companies should realize the importance of building a system which could give timely response and communication to any erroneous actions of employees in accordance with error management theory and prevent the re-occurrence of the same error by sharing experience and knowledge so as to incorporate "erroneous system management" into corporate culture as an indispensable component.

References

  • Wang Wenjun, Chen Xuezhi & Liu Wei. Chinese Restaurant Operation and Management - Problems and Countermeasures [M]. Beijing: China Travel & Tourism Press, 1997:28-29.

  • Guchait P, Kim GK, Namasivayam K, Error management at different organizational levels: frontline, manager, and company [J].Intl J Hosp Manag 2012,31(1):12–22.

  • Dyck C, Frese M, Baer M, Sonnentag S, Organizational effort management culture and its impact on performance a two-study replication[J]. Appl Psychol ,2005,90(6):1228–1240.

  • Guchait P, Pasamehmetoglu A, Dawson M, Perceived supervisor and co-worker support for management: impact on perceived psychological safety and service recovery performance[J]. Intl J Hosp Manag, 2014,41 (1):28–37.

  • Klein KJ. Dansereau F. Hall RJ. Levels issues in theory development, data collection, and analysis[J]. Acad Manag Rev, 1994, 19:195-229.

  • Xie Yangqun, Li Yang. Research on Some Problems of Error Information[J]. Library and Information Service, 2014: 17-23.

  • Dawal SZ, Taha Z, The effect of job and environmental factors on job satisfaction in automotive industries[J]. Intl J Occup Saf Ergon,  2006,12(3):267–280

  • Xu Shijun. Job Satisfaction, Personal Traits and Organization Climate [J]. Journal of Taipei University of Political Science, 1997,35:37-59.

  • Locke EA, What is job satisfaction? [N].OB Hum Perform, 1969,4:309–336

  • Liuyun. The Economic analysis of Employee Satisfactions and “Jumping”[J]. Auditing and Finance, 2005,2:33-35.

  • Kuang Jiaqing. Construction and evaluation of hotel staff’s job satisfaction conseptual model[J]. Research on Financial and Economic Issues.2014,Vol 5. 231-234.

  • Tang Jianxiong, Tu Xin, Bo H. Ferns. The impacts of Leaders’ Social Responsibility Orientation on Hotal Employees’ Job Satisfaction[J]. Tourism Tribune, 2013 Vol.28 No.3.

  • Wang xing, Zhang hui, Xu Honggang. Effects of work values on work engagement and satisfaction: The Moderating effects of genearationanl differences[J]. Tourism Tribune, 2017 Vol.32 No.12.

  • Brown SP, Peterson, RAAntecedents and consequences of salesperson job satisfaction: meta-analysis and assessment of causal effects[J]. J Mark Res, 1993, 30(1):63–77

  • Tett RP, Meyer JP, Job satisfaction, organizational commitment, turnover intention, and turnover: path analyses based on meta-analytic findings[J]. Pers Psychol, 1993, 46:259–293

  • Mobley WH, Intermediate linkages in the relationship between job satisfaction and employee turnover[J]. J Appl Psychol, 1977, 62:237–240

  • Lee SC, The relationship between error management culture and job satisfaction-organizational commitment: the analysis of interaction effect on social worker's psychological capital[J]. Korean J Soc Welf, 2011, 63(2):81–107

  • Hartnell CA, Qu AY, Kinicki A, Organizational culture and organizational effectiveness: a meta-analytic investigation of the competing values framework's theoretical suppositions[J]. J Appl Psychol, 2011,96:677–694

  • O'Reilly CA, Chatman J, Caldwell DF, People, and organizational culture: a profile comparison approach assess ing person-environment fit[N]. Acad Manag J, 1991, 34:487–516

  • Fishbein M, Ajzen I, Belief, attitude, intention, and behavior. Reading[D]. Addison-Wesley, Boston,1975。

  • Chen CF, Job satisfaction, organizational commitment, and flight attendants' turnover intentions: a note[J]. J Air Trans Manag, 2006, 12(5):274–276.

  • Singh P, Loncar N, Pay satisfaction, job satisfaction and turnover intent[J]. Ind Relatsh,  2010, 65(3):470–490

  • Javed M, Balouch R, Hassan F, Determinants of job satisfaction and its impact on employee performance and turnover intentions[J]. Intl J Learn Dev,  2014, 4(2):120–140

  • Saeed I, Waseem M, Sikander S, Rizwan M, The relationship of turnover intention with job satisfaction, job performance, leader member exchange, emotional intelligence and organizational commitment[J]. Intl J Learn Dev,  2014, 4(2):242–256

  • Egan T, Yang B, Bartlett K, The effects of organizational learning culture and job satisfaction on motivation to transfer learning and intention to sharing knowledge[J]. Hum Resour Dev Q,  2004,15(3):279–301

  • Aarons GA, Sawitzky AC, Organizational climate partially mediates the effect of culture on work attitudes and staff turnover in mental health service[J]. Adm Policy Ment Health,  2006, 33(3):289–301

  • Park JS, Kim TH, Do types of organizational culture matter in nurse job satisfaction and turnover intention? [J]. Leadersh Health Serv, 2009, 22(1):20–38

  • Biswas S, Relationship between psychological climate and turnover intentions and its impact on organizational effectiveness: a study in indian organizations[J]. IIMB Manag Rev,  2010, 22(3):102–110

  • Maclntosh EW, Doherty A, The influence of organizational culture on job satisfaction and intention of leave[J]. Sport Manag Rev, 2010, 13(2):106–117

  • Lobburi P, The influence of organizational and social support on turnover intention in collectivist contexts[J]. J Appl Bus Res, 2012, 28(1):93–104

  • Emerson D, Organizational culture, job satisfaction, and turnover intentions: the mediating role of perceived organizational support[D]. Doctoral Paper, University of Virginia, Charlottesville, 2013

  • Goi MT, Impact of organizational climate on intentions to leave and job satisfaction[J]. In: Proceedings of global business and finance research conference, 2013 ,28–29 October

  • Pattanayak S, Chhabra B, The impact of perceived organizational support on job satisfaction, affective commitment, turnover intentions, and organizational citizenship behavior: a study of insurance sector[J]. IJLTEMAS, 2014, 3(7):78–87

  • Spector PE, Measurement of human service staff satisfaction: development of the job satisfaction survey[J]. Am J Community Psychol, 1985,13(6):693–713

  • Cammann C, Fichman M, Jenkins D, Klesh J, The Michigan organizational assessment questionnaire[D]. University of Michigan, Ann Arbor, 1979.

  • Ju Xiaohong. Empirical Study of the Influence of Error Management Culture on Individual Error Report [D]. Southwestern University of Finance and Economics, 2016,11(12).

bottom of page