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Asian Institute of Research, Journal Publication, Journal Academics, Education Journal, Asian Institute
Asian Institute of Research, Journal Publication, Journal Academics, Education Journal, Asian Institute

Law and Humanities
Quarterly Reviews

ISSN 2827-9735

Judge Gavel
 Scales of Justice
City Crowds
People in Library
open access

Published: 14 September 2023

Analysis of Legal Protection of Patients in Doctor Consultation Services in Alodokter Application


University of Pembangunan Nasional “Veteran” East Java, Indonesia

asia institute of research, journal of education, education journal, education quarterly reviews, education publication, education call for papers
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Pages: 120-127

Keywords: Patient Legal Protection, Online Health Services


Health service consultation now has a wider scope due to the increasingly widespread availability of online health service media on Android devices, such as the applications Alodokter, SehatQ, Halodoc, and so on. This application uses internet media which is relatively new and is still rarely known by the general public. Therefore, it is necessary to pay attention to legal protection and obligations of the parties, as well as potential losses and defaults. This study aims to learn about the consumer protection available to patients who use the Alodokter application and the legal options available to users whose accounts are affected by automatic debits without their consent. Qualitative descriptive analysis was used in this study. The findings of the study show that Alodokter and online media providing doctor consultation services are required to protect patient data so that it is not misused by unauthorized parties. Business actors who violate the provisions in electronic business will be subject to criminal, administrative and compensation sanctions, in accordance with Article 45 A paragraph (1) of Law Number 19 of 2016 concerning Amendments to Law Number 11 of 2008 concerning Information and Electronic Transactions. losses, so that it is expected to reduce and stop similar fraud in the future. However, due to the well-known standard clause of the Alodokter application, Article 6, which states that Alodokter is not responsible for any loss, death, damage or loss suffered by users as a result of the practices of Service Providers or other third parties, the user does not have a clear legal path and protection.


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