Journal of Social and Political


ISSN 2615-3718 (Online)

ISSN 2621-5675 (Print)

Published: 19 November 2019

Interventions for Occupational Stress Management in Air Traffic Providers

Maria Sartzetaki, Ifigeneia Koltsikoglou, Theodoros Konstantinidis, Dimitrios Dimitriou

Democritus University of Thrace, Greece

pdf download

Download Full-Text Pdf


Pages: 917-925

Keywords: Stress Management, Occupational Health, Occupational Safety, Human Capital Management, Air Transport Providers


Last decade, the aviation industry was fast-growing, and air traffic providers are under pressure to manage and accommodate demands for more flights. Therefore, aerospace capacity management is anticipated by the air traffic controller's performance, and it's a key success factor towards air transport industry resilience productivity. On the other hand, air traffic controller tasks are very complicated and high demand, resulting in occupation stress affecting air transport providers employees. This paper deals with the challenges to identify occupational health in the work environment of air traffic providers, focusing on traffic controllers. According to a system of system approach, the key resources of stress are reviewed, and the interventions to manage occupational stress upon the quality of services and human resources performance are highlighted. The paper outputs provide key messages to managers and decision-makers upon stress management to high demanded workplaces and especially regarding air traffic controllers, providing the framework for comparisons with other high demanded occupational conditions.


  1. Air Transport Action Group (ATAG), (2018). Aviation Benefits Beyond Borders Report, pp. 3-8.
  2. Airport Council International (ACI), (2017). Annual World Airport Traffic Forecasts 2017– 2040, pp. 2-33.
  3. Dimitriou D., Sartzetaki M. (2018). Assessing air transport socioeconomic footprint, International Journal of Transportation Science and Technology, 7(4), pp. 283-290.
  4. Dimitriou D., Sartzetaki M., (2018). Social Dimension of Air Transport Sustainable Development, International Journal of Industrial and Business Engineering, 12(4), pp. 568-571.
  5. Eurocontrol, (2004), “Critical Incident Stress Management in Air Traffic Control”, Eurocontrol Experimental Centre (EEC), Note No. 15/04, Project SAF–D–E3-000.
  6. Federal Aviation Administration (FAA), (2014). Controller Fatigue Assessment Report, Fatigue Risk Management Office.
  7. Giovanni, C., (1995). Occupational Stress and Stress Prevention in Air Traffic Control, International Labour Office, Geneva, pp. 2-33.
  8. Giovanni, C., (2001). Stress Prevention in Air Traffic Control, Conditions of work and welfare, Fact Sheet, International Labour Office, Working Paper, Geneva.
  9. International Civil Aviation Organization (ICAO), (2006). Safety Oversight Manual, Doc. 9734, Montreal, Canada.
  10. International Civil Aviation Organization (ICAO), (2008). Guidance on the Use of Emissions Trading for Aviation, Doc 9885, Montreal, Canada.
  11. Iqbal, M., (2013). Mediational effect of stress coping strategies between workplace stress and organizational performance: a case study of air traffic controllers of Pakistan, European Journal of Management Sciences, pp. 42-56.
  12. Pylväs, L., Nokelainen, P. and Roisko, H., (2015). The role of natural abilities, intrinsic characteristics, and extrinsic conditions in air traffic controllers’ vocational development, Journal of Workplace Learning, 27(3), pp. 241-263.
  13. Sartzetaki (2019). Attribute of the Effects Diversification to Eco-System from Large Investments in Supply Chain, Global Journal of Management and Business Research, 19(5), under publication.
  14. Sartzetaki M. (2019). Airport enterprises management performance evaluation towards innovation and sustainable development, The International Journal of Business Management and Technology, Volume 3 Issue 4, pp. 108-114
  15. Sartzetaki, S., Asprouli, P., Dimitriou, D., Konstantanidis, T., (2019). Assessing Health and Safety Risks in Regional Airport Enterprises, International Journal of Science and Research, 8(9), pp. 544-547.
  16. Selye, H., (1956). The Stress of Life., McGraw-Hill, pp. 9-40.
  17. World Tourism (UNWTO), (2018). Barometer Vol. 16, March/April 2018.

About Us

The Asian Institute of Research is an online and open-access platform to publish recent research and articles of scholars worldwide. Founded in 2018 and based in Indonesia, the Institute serves as a platform for academics, educators, scholars, and students from Asia and around the world, to connect with one another. The Institute disseminates research that is proven or predicted to be of significant influence for the general public.

Contact Us

Please send all inquiries to the email:

Business Address:

5th Floor, Kavling 507, Fajar Graha Pena Tower, Jl. Urip Sumohardjo No.20, Makassar, Indonesia 90234

Copyright © 2018 The Asian Institute of Research. All rights reserved

Stay Connected

  • Instagram - Black Circle
  • Facebook - Black Circle
  • LinkedIn - Black Circle