top of page
Asian Institute of Research, Journal Publication, Journal Academics, Education Journal, Asian Institute
Asian Institute of Research, Journal Publication, Journal Academics, Education Journal, Asian Institute

Journal of Social and Political


ISSN 2615-3718 (Online)

ISSN 2621-5675 (Print)

asia insitute of research, journal of social and political sciences, jsp, aior, journal publication, humanities journal, social journa
asia insitute of research, journal of social and political sciences, jsp, aior, journal publication, humanities journal, social journa
asia insitute of research, journal of social and political sciences, jsp, aior, journal publication, humanities journal, social journa
asia insitute of research, journal of social and political sciences, jsp, aior, journal publication, humanities journal, social journa
open access

Published: 09 May 2023

Implementation of the New Public Service in the Licensing Process

Berryan Aulia Umam Jayanegara, Soleh Suryadi, Ali Anwar

Pasundan University, Indonesia

journal of social and political sciences
pdf download

Download Full-Text Pdf



Pages: 62-84

Keywords: New Public Service, Building Permit, One-Stop Integrated Service, Bekasi City, Licensing


This study discusses the implementation of the principles of the New Public Service (NPS) in the public service of the Bekasi City Investment and One-Stop Integrated Service, by taking a case study of making a building permit (IMB) for hotels and restaurants, which is motivated by the findings of BPK-RI audit report dated July 5, 2019 Number 01/XVIIII.BKS/07/2019 on the service performance and supervision of the Bekasi City DPMPTSP. Therefore, the problem in this research is: the implementation of licensing by the apparatus at the Bekasi City DPMPTSP in making the IMB has not been effective because it does not use the New Public Service principle. This study aims to critically analyze why the implementation of licensing by the state apparatus in the Bekasi City DPMPTSP is not effective, so it is hoped that a new concept will be born as a solution to increase the effectiveness of the implementation of licensing by state officials at the Bekasi City DPMPTSP on the basis of the New Public Service (NPS) paradigm. .The research method used is a qualitative method with case study techniques, through collecting data from primary and secondary sources. Primary data was obtained from 10 informants, and secondary data was obtained from various documents, journals, scientific works, and others. The results of the study indicate that the implementation of licensing by the State apparatus in DPMPTSP Bekasi City is not effective


  1. Achyar, Rachmat. (2001). Study of the Work Culture of Employees in the Organization of the Regional Revenue Office of the Special Capital Region of Jakarta. MM Agribusiness. IPB

  2. Akhmaddhian, Suwari. (2012). The Effect of Bureaucratic Reform on Investment Licensing in the Regions (Case Study in Bekasi City Government). Jurnal Dinamika Hukum. September 12 (3) 2012. Downloaded February 28, 2014, from the World Wide Web site /documents/JDH2012 /.pdf

  3. Apdiansyah, Rakhmad. (2012). Implementation of Licensing and Non-Licensing Policy in Service. Journal of Democracy &; Regional Autonomy, 10 (1) Juni 2012, 1-66. Downloaded February 28, 2014, from the World Wide Web site _article.php?article

  4. Apriyanti, Ira. (2008). Work Culture Among Argo-Entrepreneurs. Thesis Faculty of Agriculture. Putra Malaysia University, Malaysia.

  5. Asfiah, Nurul. (2009). The work culture of Islamic Hospital 'Aisyiyah Malang is an effort to improve the quality of public health services. HUMANITY. Volume IV. Number 2. March 2009: 96 – 107

  6. Barkow, Ben. (2002). Factors of Group Work Culture Which Influence the Safety

  7. Batinggi, Achmad., dan Ahmad, Badu. (2008). IPEM4429 General Service Management Subject Book.

  8. Bazarah. (2023). Implementation of Good Governance in Public Services (Literacy Study of Public Service Problems in Indonesia). Journal of Administration & Policy PREDICTION. Vol.22(1), 35-43.

  9. Caiden, G.E. (1991). Administrative Reform Comes Age. New York, N.Y., de

  10. Creswell, J.W. (2003). Research Design: Qualitative, Quantitative and Mixed Method Approaches. Thousand Oaks. Sage.

  11. Darma (penerjemah). (1993). Personnel Management. Jakarta: Erlangga.

  12. David, Hell. (2004). Democracy and Global Order. Jogjakarta, Student Library.

  13. Davis, Keith., dan Kohn W. Newstrom., Agus Dharma (pent). (1996). Behavior in Organizations. Jakarta: Erlangga.

  14. Denhardt, R.B., dan Denhardt, J.V. (2000). The New Public Service: Service Rather than Steering. Public Administration Review 60 (6).

  15. Denhardt, R.B., dan Denhardt, J.V. (2003). The New Public Service: An Approach to Reform. International Review of Public Administration 8 (1).

  16. Depdagri-LAN. (2007). Public Service Policy Module. Public Service Technical Training, Accountability and Quality Management. Jakarta: LAN.

  17. Djahiri, A. Kosasih. (1985). VCT Affective Values-Moral Teaching Strategies and Games in VCT. Bandung: IKIP

  18. Dryzek,  John. (2000). Deliberative Democracy And Betond : Liberals, Critics, Contestations. Oxford: Oxford University Press.

  19. Dryzek, John S, dkk (eds). (2006). The Oxford Handbook of Political Theory. Oxford: Oxford University Press.

  20. Dwiyanto, Agus. (2006). Public Bureaucracy Reform in Indonesia. Yogyakarta: Gajahmada University Press.

  21. Efriza, (2008). Political Science. Bandung: Alfabeta.

  22. Engkus., Azan., Ainyna Rachmadianty., Hanif Alliadzar., dan Fitri, Anisa Tiara. Realizing Good Governance through Public Services. Journal of DIALECTICS: Journal of Social Sciences. Vol 19 No 1.

  23. Etzioni Amitai. (1985). Modern Organizations. University of Indonesia (UI-Press) and Bradjaguna Library. Jakarta,

  24. Farnham, D., dan S. Horton. (1993). The Political Economy of Public Sector Change, in D. Farham and S. Horton, eds. Managing The New Public Services. London: The Macmillan Press Ltd.

  25. Frederickson George, H. (2006). New State Administration. LP3ES. Jakarta, 2003 Hoadley, Mason H, Quo Vadis Indonesian State Administration, Graha Ilmu Yogyakarta,

  26. Gaffar, Afan. (2006). Indonesian Politics: The Transition to Democracy.  Yogyakarta:  Gruyter.

  27. Haida, Achmad Nur., Saleh, Chairul., dan Adiono, Romula. (2013). One-Stop Integrated Service as an Effort to Improve Licensing Services (Study at the Kediri City Licensing Service Office). Journal of Public Administration, 1 (2), 8-14. Downloaded February 28, 2014, from the World Wide Web

  28. Hardiman, Fresco Budi. (2009). Deliberative Democracy. Yogyakarta: Canisius Publishers.

  29. Hardiyansyah. (2018). Quality of Public Services, Their Concept, Dimensions, Indicators, and Implementation.

  30. Harjanto, N.T. Budi. (1998). Studies of Political Development : From Modernization to Democratization. In CSIS ANALYSISYear XXVII No. 2, April – June.

  31. Hasibuan., dan Malahayu SP. (1999). Organization and Motivation: The Basis of Productivity Improvement. Jakarta: Aksara.

  32. Hell, David. 2004. Democracy and Global Order. Jogjakarta, Student Library.

  33. Henry, Nicholas. (1995). Public Administration and Public Affairs(Sixth Edition). Prentice-Hall Englewood Cliffs, New Jersey.

  34. Herawati, Desy.(2011). Planning to improve the quality of licensing services at the Padang City Government. Downloaded March 1, 2014, from the World Wide Web site /2011/09/ARTIKEL12.pdf.

  35. [16-3-2011]

  36. Huntington, Samuel P. (2009). Political participation in developing countries. Jakarta: Rineka Cipta.

  37. Ibrahim, Amin. (2008). Theory and Concept of Public Service and Its Implementation. Bandung: Mandar Maju.

  38. Ibrahim, M. A., Pangkey, M., & Dengo, S. (2021). Public Services During the Covid19 Pandemic at the Kema Sub-district Office, North Minahasa Regency. Journal of Public Administration. Vol 7(108).

  39. Ihalauw John JOI, (1985). Build Theory. Satya Wacana Christian University, Salatiga,

  40. Kahar, Irawaty A, (2003). Work Culture and Innovative Attitude as Supporting Factors for the Performance of College Library Librarians in Padang. Postgraduate Thesis of Padang State University

  41. Kartasasmita, Ginandjar, (2007). Revitalization of Public Administration in Realizing Sustainable Development. Paper, Delivered at the 44th Graduation Ceremony of the College of Administrative Sciences of the State Administration Institute, Jakarta,

  42. Kartiwa, A. dan Nugraha, (2012). Manage Government Authority.  Bandung: Lepsindo.

  43. Keban, Yeremias T. (2004). Six Strategic Dimensions of Public Administration, Concepts, Theories and Issues. Yogyakarta: Gava Media.

  44. Keban, Yeremias T. (2008). Six Strategic Dimensions of Public Administration: Concepts, Theories and Issues. Yogyakarta: Gava Media Publishers.

  45. Kepmenpan No. 25/KEP/M.PAN/04/2002

  46. Decree of the State Minister of State Apparatus Empowerment Number 63 / KEP / M.PAN / 7/2003 concerning General Guidelines for the Implementation of Public Services

  47. Khun Thomas, S. (1993). The Role of Paradigm in the Science Revolution. Publisher PT Remaja Rosdakarya, Bandung,

  48. Koentjaraningrat. (2002). Culture of Mentality and Development. Jakarta : PT. Gramedia.

  49. Kompas Forum 26-02-2012

  50. Koran Jakarta, Kamis 4 November 2010

  51. Kurniadi., Ibrahim, Syafei., Badruzzaman., Purnama, Harris. (2023). Transformation of the Indonesian Government Bureaucracy. Journal of Social and Political Sciences. 6(2), 20-30. doi: 10.31014/aior.1991.06.02.407

  52. Legowo, T.A. (1996). Revitalization of Indonesia's Political System. Jakarta: Centre for Strategic and International Studies (CSIS) – Jakarta

  53. Legowo, Tommi A.. (1994). Democratization: A Transformative Reflection on Power.  Journal of Analysis. Year XXIII No. 1.

  54. Lembaga Administrasi Negara. (2004). Unitary State Administration System of the Republic of Indonesia (SANKRI). Book 3. Jakarta: LAN.

  55. Ling,  L.H.M dan Chih-yu Shih. (1998). Confusianism with a Liberal Face : The Meaning of Democratic Politics in Post-Colonial Taiwan. The Review of Politics. Vol. 60 No. 1.

  56. Lovelock, Christoper H. (1991). Service Marketing. USA: Prentice Hall, Inc.

  57. Mahmudi. (2005). Public Sector Performance Management. Yogyakarta: UPP STIM YKPN

  58. Mahsyar, Abdul. (2013). Public Service Problems in Indonesia in Public Administration Perspective. Journal of Authority. Vol 1, No 2, October 2013.

  59. McKevitt, David. (1998). Managing core public services. Published by Blackwell Publishers in Oxford, Malden, Mass .

  60. Miles, Matthew B., A. Michael Huberman, (1992). Qualitative Data Analysis, Jakarta: UI. Press.

  61. Moenir, H.A.S. (2006). Public Service Management in Indonesia. Jakarta: Bumi Aksara

  62. Mohamad, Ismail. (2017). Improving the Quality of Government Apparatus Services through the Development of Service Standards and Community Satisfaction Index. Center for Policy and Service Management Studies, State Administration Institute.

  63. Mulgan, Geoff. (1995). Politics in an Anti-Political Era. Jakarta: Yayasan Obor Indonesia.

  64. Musgrave, Richard A., dan Peggy B. Musgrave. (1989). State Finance in Theory and Practice. Jakarta: Erlangga.

  65. Nasirin, Chairun. (2013). Public Administration Reform: A Conceptual Study. Scientific Journal of Public Administration and Development, Vol.4, No.2, July-December 2013

  66. Ndraha, Taliziduhu. (2003). Kibernology: The Science of New Government. Jakarta: Rineka Cipta.

  67. Ndraha, Taliziduhu. (1997). Organizational Culture, Jakarta : PT. Rineka Cipta

  68. Ndraha, Taliziduhu. (2014). Crucial Issues of Contemporary Public Administration. Bandung: LEPSINDO.

  69. Noermijati., dan Raden Pamungkas Al Amin. (2010). Study of Core Organizational Culture Values and Commitment of Aiesec Local Committee Members Universitas Brawijaya Malang. Journal of Management Applications, Volume 8, Number 3, August 2010.

  70. Nurmandi, Achmad. (2010). Public Service Management. Yogyakarta: Sinergi Publishing of Power Line Mainteners. Toronto.

  71. Osborne dan Ted Gaebler. (1996). Bureaucratic Entrepreneurship, tr. Abdul Rasyid, Jakarta: Binaman Pressindo Library.

  72. Osborne, David and Ted Gaebler. 1992. Reinventing Government. PPM Jakarta 2003

  73. Osborne, David. Peter Plastrik. (2004). Cutting red tape: five strategies towards entrepreneurial governance. Jakarta: PPM. Student Library.

  74. Pamudji, S. (1994). Professionalism of the state apparatus in order to improve public services. Jakarta: Widyapraja

  75. Poerwadarminta, W.J.S. (1995). Great Dictionary Indonesian. Jakarta: Gramedia.

  76. Pollitt, C. (2006). Performance management in practice: a comparative study of executive agencies. Journal of Public Administration Research and Theory, Vol. 16 No. 1, pp. 25-44.

  77. Prasetijo. (2020). Good Governance and Sustainable Development. in

  78. Prayitno, Widyo Yudo, (2004). Work culture, ability and commitment of civil servants in the Civil Service Bureau of the Regional Secretariat of East Java Province.  Thesis of Postgraduate Program Airlangga University Surabaya.

  79. Purwanto, Erwan Agus. (2005). Participatory Public Service in Agus Dwiyanto (editor). 2005. Realizing Good Governance through Public Services. Yogyakarta: JICA collaborates with Gajah Mada University Press. Student Library.

  80. Rajab, Budi. (2013). Lack of Application of the Concept of Good Governance in Government Order in the Era of Democratization. CSIS analysis. Vol 14 No 4. ISSN 1829-5908

  81. Ratminto & Atik Septi Winarsih. (2007). Service Management. Yogyakarta: Student Center.

  82. Robbins, Stephen P, (1996). Organizational Behavior-Concept, Controversies, Applications. Jakarta: PT. Prenhallindo.

  83. Rohayatin, Titin., Warsito, Tulus., Pribadi, Ulung., Nurmandi, Achmad., Kumorotomo, Wahyudi., dan Suranto, Suranto. (2017). Factors Causing the Not Optimal Quality of Public Service Delivery in Government Bureaucracy. Journal of Government Science Cakra Prabu. Vol 1, No 01. doi:

  84. Rosenbloom, David H., Deborah H. Goldman dan Patricia W. Ingraham. (1963). Contemporary Publik Administration. New York : Mc-Graw Hill, 1994. Rosenstein-Rodan, Paul. “Notes on the Theory of the Big Push”, dalam H.S. Ellis (ed.). Economic Development for Latin America. New York: St.Martin’s,

  85. Rusli, Budiman. (2013). Public Policy: Building a Responsive Public Service.  Bandung: Hakim Publishing

  86. Saefullah, Djadja. (1995). Literature Review and Use of Literature Information in Thesis and Dissertation Writing. Bandung:

  87. Saefullah, H. A. Djadja. (2008a). Contemporary Thought of Public Administration Human Resource Management Perspectives in the Era of Decentralization. Bandung: AIPI and PK2W Lemlit Unpad.

  88. Sedarmayanti. (2012). Good Government &; Good Corporate Governance. Bandung: CV. Mandar Forward.

  89. Sembiring, Masana. (2012). Organizational Culture and Performance. Bandung: Fokusmedia.

  90. Senge, Peter. (1990). The Fifth Discipline. USA: Double Day.

  91. Setiadi (2009). Implementation of the One-Stop Integrated Licensing Service Management Information System Policy (SIM-PPTSP) in Improving Building Licensing Services (a study on the Investment Agency and Integrated Licensing Services of the Bandung City Government for the January-May 2008 period). Downloaded February 28, 2014, from the World Wide Web

  92. Siagian, Sondang P. (2001). Basic Framework of Administrative Science. Jakarta: Rineka Cipta.

  93. Sinamo, J.H. (1998). Looking for the Power Behind the Crisis. Jakarta: Management.

  94. Thoha, Miftah. (2003). Bureaucracy and Politics in Indonesia. Jakarta: Rajagrafindo Persada. Sedarmayanti. 2012. Good Government &; Good Corporate Governance. Bandung: CV. Mandar Forward.

  95. Triguno, (1999), Work Culture – Creating an Environment Conducive to

  96. Law Number 25 of 2009 concerning Public Services.

  97. Wasistiono, Sadu. (2001). Local Government Management. Bandung: Alqa Print.

  98. Wibowo, Eddy Kusponco. (2001). Improve the Discipline and Professionalism of Civil Servants in order to Improve the Performance of Civil Servants. In Uncovering the Opportunities and Challenges of Public Administration. Jakarta : LAN RI.

  99. Wignjosoebroto, Soetandyo. (2005). Democracy and Human Rights. in a paper delivered in the framework of Human Rights Training by the Center for Human Rights Studies, University of Surabaya, Thursday, June 30, 2005.

  100. Zakiyah, Siti S, (2005). Study of the Work Culture of Local Government Organizations in Kalimantan.  LAN Samarinda.

bottom of page