Evaluating the Impact of Internal Training on the Performance: The Case of Asia Commercial Joint Stock Bank, Vietnam

Huyen Ngo Khanh

Thang Long University, Vietnam

Internal training is an indispensable strategic tool for enhancing employee performance, particularly in the banking sector. Commercial joint-stock banks, such as Asia Commercial Joint Stock Bank (ACB), continue to increase their annual training budgets with the expectation that this investment will provide a sustainable competitive advantage. The primary objective of this study is to evaluate the impact of internal training programs on the performance of ACB. A survey was conducted with 225 valid questionnaires collected from ACB employees, using a simple random sampling technique. The collected data was analyzed using descriptive statistics to examine the relationship between internal training and operational performance. The research results indicate a strong correlation between investment in internal training, employee performance, and improvements in the bank's operational efficiency. This contributes to the bank's competitive advantage and supports the organization’s sustainable development.

Article link: https://www.asianinstituteofresearch.org/JSParchives/evaluating-the-impact-of-internal-training-on-the-performance%3A-the-case-of-asia-commercial-joint-stock-bank%2C-vietnam-