Wardah D. Guimba, Sittie Alaisah R. Saripada, Fahida A. H. Jamal, Lotis B. Daguisonan, Cherrilyn N. Mojica
Mindanao State University, Philippines
This study aims at investigating the impact of respondents' social trust, perceived institutional corruption, and performance on the respondents' level of institutional trust in Mindanao State University-Marawi City. Quantitative research design was utilized in the study. Questionnaire were given to 285 respondents which were interpreted using Pearson's Product-Moment Correlation (Pearson's r), Independent Samples T-test, and One-Way ANOVA. Respondents' perceptions of the mechanisms to improve institutional trust were collected during interview and analyzed using thematic analysis. The study found that they have high level of social trust towards university officials, moderately low level of perceived institutional corruption, and good perceived institutional performance affect the high level of institutional trust. It was also suggested by most of the selected ten respondents that services, transparency, and accountability could improve institutional trust. Future researchers may conduct a similar study for possible changes in the respondents' perceptions during the new administration at Mindanao State University, Marawi Campus.