Idho Ferditya Rakhman, Wulan Asti Rahayu, Pri Hermawan
Institut Teknologi Bandung, Indonesia
Indonesia's rapidly growing digital economy presents significant opportunities and challenges for companies like Alumagubi, an IT company diversifying into the data centre infrastructure sector. This study investigates the strategic challenges faced by Alumagubi, an established IT solutions provider, which produces IT applications for customers to enhance the digitalization business alignment in customer organization, then Alumagubi diversifies its business into Procurement and Facility Operation Maintenance Services for Data Center Infrastructure in Indonesia, which required several different technical hard skill and managerial skill set. The research explores the necessary organizational competencies, people development strategies, and structural transformations required to support this diversification. The key findings reveal critical technical and managerial competency gaps that Alumagubi needs to address, including: mechanical, electrical and plumbing (technical competency gaps), leadership, communication and decision-making (managerial competency gaps). To bridge these competency gaps, this comprehensive study provides Alumagubi with a roadmap to align its capabilities with its strategic objectives, ensuring sustainable growth in its new business ventures within the data center infrastructure. It used a mixed methods approach combining qualitative insights from interviews with key stakeholders, quantitative analysis of the Analytic Hierarchy Process (AHP) to rank the competency areas. Results demonstrated the demands for expertise in both mechanical and electrical systems as well as the enhancement of managerial skills pertaining to information processing and decision-making; project management; and project control. The study suggests an appropriate human capital development strategy, which includes skills gap analysis appropriate skills training projects, e-learning platforms, and organisational restructuring to encourage innovation and operational efficiency. This provides the framework what Alumagubi can use to transform for competition and sustainability in the data centre market in the long term.
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