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Social Perception and Support of a Public Sanitation Service in Bandung: Community Insights and Engagement Strategies

Hurriyah Mujahidah, Utomo S. Putro, Khrisna Ariyanto

Bandung Institute of Technology, Indonesia




This paper presents findings and recommendations to improve wastewater treatment service policy outreach and infrastructure development strategies, aiming to garner better public support and prevent social rejection. Focusing on Bandung City's municipal wastewater management, the study surveyed 400 households to assess community perceptions regarding the expansion of wastewater services and the construction of Fecal Sludge Treatment Plants (FSTPs) by 2032, as outlined in the 2011 Wastewater Management Masterplan. The survey, conducted through face-to-face interviews with household decision-makers, employed a structured questionnaire. Significant correlations were found between various factors and public perceptions of the wastewater treatment service in Bandung City, with positive perception strongly linked to infrastructure support. The study highlights the importance of targeted educational efforts to enhance positive perceptions and support for wastewater treatment infrastructure, emphasizing maintenance awareness and engagement. Additionally, door-to-door socialization emerges as the preferred engagement method, highlighting the necessity for tailored approaches to enhance community involvement in wastewater management.



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