The Intelligence Cycle in Indonesian Immigration: Improving Service Quality through Responsive Legal Frameworks

Tony Mirwanto, Masdar Bakhtiar, M Vigo Ananda Patria

Politeknik Pengayoman Indonesia

The Indonesian Immigration Service faces systemic failures, notably critical digital infrastructure fragility highlighted by the PDN disruption and rampant maladministration (pungli) that compromises its integrity and public trust. This research employs a normative legal methodology using Responsive Legal Theory (RLT) to diagnose these issues, arguing that the failures stem from the structural rigidity of Autonomous Law, which prevents the system from achieving Substantive Justice or enacting institutional Learning and Self-Correction . The study proposes integrating the Intelligence Cycle (IC) as the operational solution: the IC uses forensic and open-source data to precisely diagnose vulnerabilities, such as specific procedural loopholes facilitating corruption or cyber risks. This IC-RLT integration resolves the issues by institutionalizing continuous Feedback to enhance digital Security and Resilience and enforcing Goal-Oriented Discretion to eliminate pungli. This dynamic framework provides the necessary adaptability to sustainably balance the state’s law enforcement functions with its mandate for high-quality service delivery

Article link: https://www.asianinstituteofresearch.org/lhqrarchives/the-intelligence-cycle-in-indonesian-immigration%3A-improving-service-quality-through-responsive-legal-frameworks