Zuhair M. A Saboun
College of Technical Sciences Misurata, Libya

Time programs are the basis for the success of any project, as they determine the timing of various activities and stages, and help in coordinating various tasks, especially in large engineering projects. These programs allow for careful planning, effective organization of human and financial resources, and continuous monitoring of project progress to detect and address any deviations. It also contributes to identifying potential risks and evaluating the project from a technical and financial perspective, which leads to improving performance, reducing costs, and enhancing quality. Commitment to the schedule enhances customer satisfaction by delivering projects on time. Through the methodology of description, analysis, and comparison, a questionnaire was conducted among a sample of project managers, executive engineers, and time program designers in contracting companies about the importance of time programs and their effects on engineering projects, and the results of the questionnaire were analyzed. The results indicated There are factors that affect the success of time programs and engineering projects. If they are taken into account, this leads to improving the quality of projects and customer satisfaction. The link between customer satisfaction and the success of projects is related to time programs. Customer satisfaction is closely linked to the success of the project linked to the schedule through a simple stage, which is the quality and success of the project. The results indicated that the quality of engineering projects linked to timetables is inversely linked to mismanagement at a rate ranging between 62% and 75% and inversely linked to changes resulting from changes in design and requirements. Customers are 77% related to external factors, such as environmental factors and 86% economic factors. If these factors improve, the quality of the project improves, meet customer requirements, and obtain their satisfaction.
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